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Customer Service


If you have any questions about products or your order you are welcome to contact customer service at 888-846-4879.  Customer service hours are every Monday, Wednesday and Friday from 6:00pm-10:00pm EST.

Returns & Exchanges

You are able to return un-used products 14 business days from the date of purchase. Before returning any items, please contact customer service to receive a confirmation number for your return. Should you have any questions about returns or just in general you may contact customer service at 1-888-846-4879 Monday, Wednesday and Friday from 6pm-10pm EST. **All purchases on sale items are final.** Rufunds are given for the cost on the product only. We do not reimburse shipping and handling cost.

Customer Service Address
Downtown 7th Avenue, LLC
12600 Rockside RD #170
Garfield Hts, OH 44125-4525

Shipping and Handling
Our shipping and handling charges are now free on all items.  Our products are shipped via UPS. If you want to check the status of your order simply call UPS directly with your conformation number that has been e-mailed to you at 1-800-742-5877. Please allow 7-10 business days to recieve your order.



International Shipping


We do not charge an addtional fee for international shipping at this time.  For international orders we do advise to allow up to 14 days to receive your order.


Payment Methods & Sales Tax

We accept Visa, Mastercard and American Express through PayPal.   If you are an Georgia Resident you will be subject to a sales tax of 6%.



Privacy Policy

We here at Downtown on 7th Avenue do not sell, trade or transfer customer information to any third parties or third party companies this includes third party companies we do business with.  We value our customers privacy and make every effort to protect all information.  We also do not have any cookies on our website.  Any additonal questions in regards to our pricacy policy feel free to contact customer service at 888-846-4879.



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